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Terms and Conditions

"It's very easy in this country, where books are readily available to forget what a luxury they are in other parts of the globe. The Pelican Post is a brilliant initiative and offers a near effortless way for each of us to make a tangible contribution to bettering a child's life."

Mariella Frostrup, Journalist & TV Presenter

We will email you a list of the books you pledged to send for your records, and if you opt to be notified about future opportunities to send you updates, we will send you emails.

You can request we remove you from our database at any time by sending us a message from the contact us page.

Any contact details you supply will be treated with the strictest confidence and will not be passed on to any third party.

Pelican Post takes your privacy seriously. The information you provide through the website will be held under the Data Protection Act 1998.

Please read our Privacy Policy

Posting Guidelines:

Please note that by submitting a 'pledge' to the website, you are making a pledge to purchase a particular book and post that book by your own means to a specific partner school and are not entering into any financial or contractual agreement with the Pelican Post team.

Please consult your chosen postal service provider for terms and conditions of delivery. The Pelican Post team cannot be responsible for any items that are lost or stolen in the post nor for any delay or failure to deliver your parcel by your postal provider.

There are a variety of postal services for posting from the UK. We would recommend when posting a book to request postage for 'printed papers' which is cheaper than other item postage rates, and does not require a customs form or charge to be incurred.

In many instances, you may be informed that surface mail, 'printed papers' may take only six to eight weeks. However, experience has identified that in reality, surface mail may take up to a year to deliver. As a consequence we would recommend posting 'printed papers - Air Mail' whenever possible (and not financially restricting) which in many instances, is expected to take between eight and eleven days to deliver.

If posting a book using 'printed paper' rates, please do not include any other items other than books in the parcel. Your delivery may be subject to additional customs charges otherwise.

When posting a pledge, please write the URN number (along with your name as the book donor if you so wish) and 'Pelican Post' in the inside cover of each book you intend to post. This will assist us in identifying your specific book when it is received by the target community, and will also provide a lasting memory of your generous donation to every child who subsequently reads that book.

Overseas Donors:

If you have been inspired by reading this website and would like to contribute to the project but do not live in the UK, you can still follow the get involved steps to request for a profiles address details but please note, postage costs may be considerably more expensive to delivery from the UK. Please consult your local postal service provider for further information.

If you are living outside of the UK and would like to find out more about setting up a similar project in your country, then please do not hesitate to contact us.

Copyright, authors' rights and database rights

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Pelican-post.org, its affiliates or its content suppliers and is protected by United Kingdom and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of pelican-post.org and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of Sightline, our affiliates or our software suppliers and is protected by United Kingdom and international copyright and author' rights laws.

You may not systematically extract and/or re-utilise parts of the contents of the website without express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without Pelican-post.org's express written consent. You also may not create and/or publish your own database that features substantial parts of this website without Pelican-post.org's express written consent.

Abuse

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Pelican-post.org are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.

You must not use the website for any of the following:

Privacy Policy

We know that your privacy is very important to you. We make it our business for it to be as important to us.

We aim to be as clear as possible about how and why we use information about you on this website. If your questions are not fully answered by the information below, please contact us. We'll be happy to help.

In order to make this information easier to read, we have organised it into a series of headings. Simply click on a subject to go straight to it or scroll through the page for full details

Our guiding privacy principles

Compliance with the Data Protection Act 1998 underlies all of our personal information privacy practices. We also have a set of guiding principles which govern how we use the information that we collect about you on this website. These principles are:

We aim to continuously improve our website for you. We use information about you to help us to do this.

We give you control over the information that we hold about you, who is allowed to see it and how it is used.

We will not use your information for any other reason unless you specifically allow us to by choosing to select the opt in boxes on our registration form.

We take all reasonable care to safeguard your information through security policies and secure business processes.

Why we collect information about you

To provide you with an online service.

To enhance or improve your experience on our website. When you indicate your preferences through our registration forms or through your use of our site, we will use this information to personalise the site to better meet your needs.

To keep your information secure. To minimise the risk of unauthorised access to your information, we use some of your information to authenticate you when using the website and our customer service helpdesk.

How we collect information about you

We collect information from you in several ways:

Directly from you. Sometimes we'll ask you for information about yourself, for example in our registration form or when you visit the website.

From what you do on our site. This can show us for example which countries you click on, which books you select and which pages you visit the most. We will use this information to personalise the site to better meet your needs and, where you have given us your consent by choosing to opt-in on the registration form, to update you on progress and provide you with further information about our service which we believe will be of interest to you.

Who sees your information?

The information we collect through our website will be used within the Pelican Post group of companies. Exactly who sees your information depends on the context in which you provided it and whether or not you have opted in on the registration form. You can change your mind about the opt ins at any time through the Edit your profile page.

Sometimes we'll share your information with carefully selected third parties outside the Pelican Post group. We may do this for the following reasons:

To provide you with a service. Some of our services are provided in conjunction with our business partners, and we'll need to disclose your information to them to provide you with the services.

To provide you with information about special promotions and offers. If you have given your consent by choosing to opt in, we may share some of your information with carefully selected third parties (for example, selected publishers) so that they can provide you with information about products and services that may be of interest to you.

To protect the Pelican Post group or others. We may share your information with third parties when we believe it is necessary to comply with the law or protect our or another person's rights, property, or safety. This includes exchanging information with third parties to protect against fraud and reduce payment risks.

Your information may be processed outside the European Economic Area (EEA) where privacy laws may not provide protection to the same level as in England, but if so, we ensure that the processing is carried out to standards equivalent to our own.

We will only deal with third parties that we trust to act in our customers' best interests and who treat our customers' information with the same stringent controls that we apply ourselves.

How long do we keep your information?

How long we keep your information collected through our website depends on the context in which you provided it and whether or not you have opted out on the registration form. You can change your mind about the opt-ins at any time through the Edit your profile page.

In particular:

Maintaining the information we hold for you

We aim to give you control over the information we hold about you. You can see the information you have provided to us through the website by accessing your profile page. You can also use this page to change or delete this information including the consents you have given us through the opt in process.

You can be deleted from this website's databases by accessing the option for 'My profile' once you have logged on to the website. Here you can select the option for deregistration where you can cancel your registration with us. This will not delete information held about you on other Pelican Post databases that was not provided through this website, or on third party databases.

Please note, we can only delete information about you that we don't need to hold for legal reasons. (i.e. the type of information described in the last two bullet points under "How long do we keep your information?").

You can request details of all the information Pelican Post holds about you, including on this website's databases, by contacting the "Data Protection Act Services Team" at Pelican Post. They will send you an application form which you should complete and return. The charge for this service is £10 for each request. You can contact "the team" by writing to:

Nick Johnson
Data Protection Services Team
3 Greenfield Cottages
Bentley
Farnham
Surrey
GU10 5HZ

You can of course request at any time that we correct any information we hold about you.

A note about opt ins

You can allow us to provide you with information about products and services that we, or third parties we have carefully selected, believe will be of interest to you. We will only do this with your consent. You give us your consent by choosing to opt in on your registration form. You can change your mind and remove or add your consent at any time through the Edit your profile page. Please note:

When you choose to opt in through this website, this opt in will only apply to the information stored about you on this website's databases. If you have provided information to a business in the Pelican Post group through another channel, the use of that information will not be affected by the opt ins you select on this website.

Please also note that the opt ins on this website cover all information sent to you, including by email and/or SMS text message.

A note about personalisation

At the moment we do not personalise the site based on your previous activity. We expect to introduce this feature shortly. However, we do use information collected through the Website Analytic cookie to provide you with information about our products and services we believe will be of interest to you.

How we use cookies

A cookie is a small text file that is saved to the hard drive of your computer when you use a website.

Our website uses both persistent and session cookies. Persistent cookies are cookies that stay on your computer permanently until you "manually" delete them. Session cookies delete themselves automatically when you leave a website and go to another one or shut down your browser.

Of these cookies only the Website Analytic cookie can be deactivated through our website. For the other cookies you can change the preferences on your browser so that your computer doesn't accept cookies from our website or allow them to be updated. Alternatively you can make your browser give you an accept or reject option each time our website tries to create or update a cookie on your computer. Please note:

  1. Neither of these options will remove cookies that have already been placed on your computer or prevent them from being read. To delete existing cookies you will need to search your hard drive for the relevant cookie files and delete them. But please note - a deleted cookie will often be replaced the next time you visit the website that put it there.
  2. If your browser is set up to reject application session cookies, some applications on our website will not work.
  3. Because the Site cookie may contain or refer to some of your personal information we recommend you do not register for our website from a publicly available computer.

For more information about cookies, including how to change your browser settings and find and delete cookies on your hard drive, please visit www.aboutcookies.org.

Links to other sites

This website includes links to other sites. We make every effort to provide links to high quality, reputable sites but we're not responsible for their privacy practices or, site content, or the services they offer.

Telephone calls

If you call any of the customer service telephone numbers quoted on this website, or use any of our 'Phone me' services, we may record your call. These recordings are used for training and quality control to ensure that we continuously monitor and improve our customer service standards.

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